Respect in small things

With all the problems we have in this world, from starving kids, to people stuck in wars they have nothing to do with, to loneliness, to joblessness, to physical illness and relentless pain, my issue of the moment is so trivial that it's meaningless. Still, it got my blood boiling.
I use att for phone, internet, television. Couple of months ago my bill for all three started climbing from $155 monthly until it hit $223 a couple of months ago. I called and told them I quit. They quickly made a deal: Would I be willing to pay $109 a month for everything? Yes, I would. First bill came in April and it was pro-rated and very inexpensive. Today's bill came in at $171. I called and was told that four premium channels had been added to the account. I asked by whom, and when? That info was not available. Took nearly 40 minutes to get them to take off the channels I had never ordered, which will bring my monthly bills down to the promised $109. Or should, until att decides to add something else to my bill.
I recognize that this is not very important. It is dwarfed by real problems. But if it has any importance beyond my wallet, it has to do with dignity, with not allowing people to run roughshod over me/over us. We deserve respect in all things great and small.